WOW — If we could just bottle the enthusiasm and anxiety around the launch of our classes! Who knew you all would be so excited. First let me say how thrilled we are that so many of you have registered! Because of the rush to access the classroom, we are experiencing some technical difficulties. Please know that we [when I way "we" I mean primarily our webmaster, Kayce -- who has not slept all night] are feverishly working on these issues. We appreciate your patience so much. Here are some answers to questions that we have received. Please help me share these answers — OK?
Q Why can’t I access the class that I have paid for?
A Because so many people are trying to access it at the same time. I know it is hard to wait, but please remember that the classroom is open all week long. The information in the classroom will not change until next Monday, January 9th. If after you have logged in, a part of the classroom becomes unavailable, please log out and log back in. It seems that so many people are hitting the site that we are having some issues with the classroom timing out for people that are inside — does that make sense?
Q I wanted to sign up for Donna’s class, and didn’t realize that registration was closed, what can I do — I really want to take her class?
A We have re-opened registration for Donna’s and Cathy’s classes — once you register and pay, you will have access to the classroom [but you may need to be a little patient.]
In the future, registration for classes will end the day before the class goes live. Please note these dates [they are listed with the class descriptions] for any class you are planning on registering for. It’s in our best interest to preserve the energy of our webmaster. I really want her to keep her job, and want to avoid giving her extra, uneccessary work — our customers will always come first and we want your experience to be a smooth and happy as possible.
If you have other specific questions or situations other than classroom access, which we are working on, please email us. We cannot respond to questions or comments left on the share your thoughts page of the website!
All this aside, I sure hope you had, and are having a Happy New Year!
Our family has so enjoyed some time away. I’ll be back soon with some of the details.