Its been a good week, a long week — but a good one. Today has been particularly long and I’ve had time to think and type …
[about 10:00 pm MST somewhere between Denver and Seattle]
I write this sitting on a plane headed to Seattle. While I love Seattle, I don’t live in Seattle. I live in Spokane, Spokane is 500 miles from Seattle. I started out in Cleveland, but due to winds in Chicago, my flight to Denver was delayed. I was assured on board the late plane that our connecting crew had been informed that we were coming and would do their best to hold our seats. I ran from gate 51 to gate 19 to be told that even though the plane had not left yet, it was completely full, as they had given my seat to a standby passenger. Said the attendant “We didn’t think you would make it.” I was directed to another flight leaving for Spokane an hour later, but quickly discovered it was on mechanical hold. After waiting the hour and then some, we were told that plane was grounded indefinitely, but (good news) another plane would be landing in ten minutes that would be re-routed to Spokane. Unfortunately, it turns out the new “smaller” jet did not have room for me. I was told there were no available flights in the morning, but they could get me on a flight to Seattle, leaving from gate 45 in five minutes. I ran for the second time nearly the length of the airport and boarded this plane. I’m anxious to know how this story will end, in the meantime …
I’m exhausted. I am all together very happy, but I am also physically and emotionally spent. The struggle for balance is never-ending. I have to pinch myself to think that I get to work in this industry and yet I’m tired of working so hard. There is so much I dream of doing to grow and share the idea of lifestyle scrapbooking — so many exciting things coming together for the future of BPS — which is a dream in itself. By far your support, enthusiasm and feedback is positive. But when I’m stretching myself and trying to do more than I should, comments like the one we received today really hurt. Someone, who will remain anonymous wrote to tell us that we (BPS) are greedy and deceiving. Now, as editor of Simple Scrapbooks I learned long ago that you cannot make everyone happy. I’ve become quite thick-skinned, but mean-spirited comments like this have no place in scrapbooking. I can completely understand that some classes will not meet some students expectations, and we strive to resolve such issues in a spirit of true customer service. (This person, by the way will be receiving some happy mail from me, because I have to assume she really needs something to help her feel happy.)
I need everyone to know that I am NOT greedy or deceiving. Nor is anyone at either SS or BPS greedy or deceiving. Before I left last Friday morning for SS meetings, National Scrapbook Day and a surprise 40th birthday weekend for my sweet husband, I stayed up to finish the description for my recently posted Library of Memories class, so you wouldn’t have to wait any longer. I returned from the wonderful land of no internet connection to discover there are lots of questions around the details of my class, and in my absense, Paula has tried to address some of these questions. I am also (from another comment) NOT secretive or in this venture to make money. We (BPS partnership) have so far, reinvested every dime into improving our site and our service. We are 100% committed to creating a community of learning, where expertise, instruction and inspiration are as valued as fun projects and free product. I absolutely want people to know what this course is about — in fact, I have completed the syllabus for this 12-week course (which was intended to be part of week one) and will be linking it to my class description. If you read through this syllabus and feel the $85 class fee is not justified then this class is not for you. And that is OK. If you are already organized, using my system or any other system, you don’t need to take this class. This class is designed to help someone who feels paralyzed by piles of pictures customize, step-by-step my approach of photo and layout storage to to their individual life and scrapbooking. I am, most of the time, swimming in a scene of creative chaos — but I have developed and proven over six years a system that works, a system that makes me very happy and gives me the freedom to focus on the amazing opportunity of telling my family’s story without feeling overwhelmed or behind. If that is a feeling you’d like to have — and you know you want personal attention getting there, then this class is for you!
[now back to my story - about 2:01 from the RedLion hotel at SeaTac airport]
I checked in with an agent after landing in Seattle, and was given a hotel and breakfast voucher and a seat on an 8:15 flight to Spokane. You know what? It pays to be nice. In fact, its important to be nice. Sometimes wind and weather and other things outside our control happen, it doesn’t do any good to fuss and whine about circumstances you can’t change. I’m not saying you can’t be upset — I cried my eyes out on the plane — I am saying people matter. People who generally work hard to make things right — whether they are an airline gate agent or the real person with real feelings answering email.
Remember this: It’s nice to be important, but it’s important to be NICE.
I’m going to bed. I’m not at home. I have only been at home one day in a week — I miss my children terribly, but I have a warm bed to sleep in and that is something to be happy about.